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Shipping Policy

Legal Disclaimer

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The explanations and information provided in this Shipping Policy are for general guidance only. This is not legal advice and should not be relied upon as such. We cannot know the specific shipping practices and agreements that apply to your business operations or jurisdiction. You should consult with a legal advisor to ensure that your Shipping Policy complies with applicable laws and reflects your actual business procedures and terms.

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Shipping Policy – Overview

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At ModFlowX, we aim to ensure timely and professional delivery of all orders. This Shipping Policy outlines the terms under which we process, handle, and deliver products to our customers, and serves as a legal agreement between ModFlowX and our clients.

By placing an order through our website or via direct contact, you agree to the terms set forth in this Shipping Policy.

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Order Processing Times

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  • Orders are typically processed within 2–3 business days after full payment confirmation, unless otherwise specified during the quoting or sales process.

  • Lead times for custom products or special orders may vary and will be clearly communicated at the time of quote or invoice.

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Shipping Methods and Delivery

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  • We offer domestic and international shipping via trusted carriers such as UPS, FedEx, DHL, and other freight services depending on order size and destination.

  • Shipping times and delivery windows are estimates provided by the carriers and not guaranteed by ModFlowX.

  • Tracking numbers will be provided upon shipment where applicable.

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Shipping Costs

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  • Shipping fees will be clearly itemized at checkout or on the final invoice.

  • Customers are responsible for all shipping costs unless otherwise specified in writing by ModFlowX.

  • Any duties, taxes, customs, or import fees for international orders are the sole responsibility of the customer.

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Customer Responsibility and Risk Transfer

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Once the order leaves our facility and is transferred to the shipping carrier:

ModFlowX is not responsible for any loss, damage, delay, theft, or mishandling of the equipment during transit.

We take great care in packaging and preparing each order for shipment, but the full responsibility for securing the equipment during transit rests with the customer. This includes filing any claims directly with the shipping carrier in the event of a loss or damage.

We strongly recommend that customers:

  • Inspect all shipments upon delivery.

  • Consider purchasing shipping insurance or requesting it during checkout if required.

  • Use trusted carriers and confirm tracking details.

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Service Interruptions and Delays

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ModFlowX is not liable for delays or failures in delivery caused by factors beyond our control, including but not limited to: weather, natural disasters, pandemics, labor shortages, customs delays, or courier service disruptions.

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Contact Us

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If you have any questions regarding shipping, tracking, or specific delivery needs, please reach out:

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Email: jnogueira@modflowx.com
 

We’ll do everything we can to assist you within the scope of our policy.

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